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Privacy Policy

This Privacy Policy was last updated on [ October 2024].   

We, Teem  (“Teem”, “we”, “our”, “us”) are committed to take all necessary and reasonable steps to protect the privacy of Your Personal Information (defined below) in relation to Your use of the Services (defined below) offered by Teem (“you”, “your”, “User”). We have provided this privacy statement in relation to Your use of the website available at [https://teem-app.com/en/ ], mobile application available at [https://apps.apple.com/sa/app/teem/id1523036769 ] and  services (collectively “the Services”) to provide You with clarity and transparency on how We collect, use, disclose and safeguard Your Personal Information and Your right to privacy (the “Privacy Policy”). Your continued access to or use of Our Services acts as an acknowledgment of this Privacy Policy.

Please note that capitalized terms in this Privacy Policy will have the same meanings given to them in the first paragraph of this Privacy Policy, unless expressly stated otherwise.

Our Services are intended for Users located in the Kingdom of Saudi Arabia (“KSA”). We comply with all applicable data protection laws in this jurisdiction, which includes the Saudi Arabia Personal Data Protection Law (the “KSA PDPL”).

Please read this Privacy Policy carefully to understand Our approach and practices regarding Your Personal Information. This Privacy Policy should be read in conjunction with Our Terms of Use (available here: [https://teem-app.com/en/terms/ ]) and any other documents referred to in the Privacy Policy (if any).

1. What Personal Information do We collect?

We only collect Personal Information in Our capacity as a data controller. This means that We are responsible for ensuring that We comply with relevant data protection laws when processing Your Personal Information. In some cases, We may also act as a data processor. This means that We act on behalf of the relevant controller and only under their authority and instructions in regard to any processing of Personal Information.

Subject to creating a User account in accordance with Our Terms of Use, at the time of registration, You will be required to provide information about Yourself, and Your business, which may include, but is not limited to, (a) personal information, such as Your name, Your business name, Your commercial registration number, (b) contact information, such as Your email address, phone number, etc., (collectively, the “Personal Information”). You will not be permitted to create a User account or use any Services if You choose not to provide Us with any Personal Information

When You submit Your Personal Information, You acknowledge that We will use such Personal Information to maintain Your account for You so that You may then utilize the Services. You also acknowledge that Teem, its directors, officers, employees, agents, contractors, web developers, service providers, and others operating on its behalf may use or disclose Your Personal Information (and the Client’s, or anyone else’s Personal Information on their behalf) in accordance with this Privacy Policy. Where You provide Personal Information to Us about other individuals, You represent that You have authorization to provide such information to Us. You acknowledge that We may use this Personal Information to provide the Services, improve and/or update the Services and/or its User experience, and to contact You via any third-party application, such as WhatsApp, or Your email directly regarding any actions required to provide the Services. It is important that You provide Teem with current contact information, including phone number, so that We can provide our Services to You. You will take all reasonable steps to notify Teem if and when this information changes.

When You make a payment through our Services as per the payment terms in the Terms of Use, Your payment card information is processed by a third-party payment-processing partner, such as (*). Our payment-processing partner collects Your provided payment card information as necessary to process Your payment. Such third-party’s use and storage of information that it collects is governed by the third party’s applicable terms of service and privacy policy. We encourage You to review the third party’s terms of service and privacy policy before submitting Your Personal Information. 

Cookies are small pieces of information that Your browser stores on Your device when requested by a website. We may use essential cookies which are strictly necessary without Your consent and are automatically set. These essential cookies automatically collect certain data when You use the Services, such as (a) IP address; (b) domain server; (c) type of devices used to access the Services; (d) web browsers used to access the Services; (c) webpage or other source through which You accessed the Services from; (d) geolocation information and other statistics and information associated with the interaction between Your browser or device and the Services. You will not be able to disable these unless you change your browser or device settings. Some webpages within the Services may not function as intended if the essential cookies are turned off. The use of essential cookies will not prejudice Your rights as a data subject and no Sensitive Personal Information (defined in footnote 2) will be processed.

Collection of Personal Information is mandatory unless stated otherwise. In cases where You do not provide the requested Personal Information, then We may not be able to comply with Our obligations under applicable laws and it may affect Our Services available to You.

 

2. How We Collect Your Personal Information

We collect Personal Information when You use and interact with the Services, and in some cases from third-party applications. Such means of data collection include the following:

  • when You voluntarily provide information in free-form text boxes through the Services or through responses to surveys, questionnaires, ratings and other;
  • if You download and install certain applications and software that We make available, We may receive and collect information transmitted from Your computing device for the purpose of providing You with the relevant Services, such as information regarding when You are logged on and available to receive updates, reminders, alert or notices;
  • if You download Our mobile application or use a location-enabled browser, We may receive Personal Information about Your location and mobile device, as applicable;
  • through cookies, web beacons, application analytics services and other tracking technology; and
  • when You use the “Contact Us” function on the Services, send Us an email or contact Us by any means.

3. How We Use Personal Information

Teem only uses Personal Information to facilitate providing the Services, and to develop and improve the Service User experience. In addition, Teem may use Personal Information to send You notifications, reminders, alerts, or notices and other related activities to the Services, and promotions from time to time. Aside from using such Personal Information to provide the Services, Teem may use them to help improve the Services or User experience, develop new Services, or to advertise for Teem in other apps and websites. Specifically, such use may include but is not limited to any of the following:

  • providing You with Services or information that You inquire about or request;
  • responding to emails and correspondences that We receive from You;
  • sending You notifications about Services, new pricing plans, offers or other resources and Contents that may be of interest to You, according to Your preferences;
  • contacting You for any activity related to the Services, such as sending You reminders for upcoming deals, or notices regarding any activity occurring on Your account;
  • enhancing Your user experience, performing business analysis or improving or expanding Our Services; and
  • preventing and investigating security cases and potential unauthorized or illegal activities

We may use Your Personal Information (with the exception of Sensitive Personal Information) to contact you directly to provide you with information about Services that you have requested from Us or which We feel may interest you, providing We receive Your explicit consent. You can opt out of receiving such communications at any time.

4. On what basis do We process Your Personal Information

We will process Your Personal Information for the purposes set out in this Privacy Policy on the following bases in the KSA:

  • where We have obtained Your specific, or where necessary, explicit consent to such use. We will in each case inform You about the processing of Your Personal Information and Your related rights prior to obtaining Your consent;
  • it is necessary for the performance of a previous agreement with You;
  • it is necessary for Our legitimate interest, providing the Personal Information does not include Sensitive Personal Information. Using Your Personal Information helps Us to operate, improve and minimise any disruption to Our Services. We also have a legitimate interest in sending You information on the products, services and offerings We believe will be of interest to; and
  • it is necessary for compliance with Our legal and regulatory obligations.

We will not process Your Personal Information in a manner that is inconsistent with the purpose for which We have collected the Personal Information or the basis on which We have relied to collect Your Personal Information.

5. Disclosure of Personal Information

Teem will disclose any Personal Information that is collected in accordance with this Privacy Policy, if it becomes necessary to perform the Services, including the following:

  • Teem will disclose such information to its directors, officers, employees, agents, contractors, web developers, service providers, and others operating on its behalf, on a need-to-know basis, for the purpose of operating, designing, developing, and/or improving the Services.
  • Certain Personal Information may be shared or disclosed with telematics devices to enhance Your use of the Services. Teem will only disclose personally identifiable information to facilitate Your communication with Teem.
  • Your Personal Information may be shared or disclosed with third-party partners who perform necessary operational services, such as billing, data storage, insurance verification, security, application analytics, User experience improvement and/or development, Service development, and/or who make certain services features available to our Users.
  • Your Personal Information may be transferred or provided to another company in the event of a merger, sale, acquisition or change of ownership or control by or of Teem, whether in whole or in part. Upon such occurrence, We will make reasonable efforts to notify You before Your Personal Information becomes subject to different terms and privacy policies.
  • Teem may be required disclose Your Personal Information, upon Teem sole discretion in good faith, such disclosure is important to (a) comply with applicable laws, regulations, or court judgement; (b) protect any right entitled to You, Teem, or any other party; (c) enforce this Agreement; (d) to the extent necessary to respond to any action as a result of any posting or content that violates third-party rights.

In no event will any content in online discussions or any User’s public catalogs, posts, or profiles be private and such content is treated as public information. Teem reserves the right to disclose such information in any way and by any means it deems appropriate. We encourage You to review any Personal Information You chose to disclose publicly, as Teem is unable to control any use of such information by third parties.

We will share Your Personal Information with the third parties set out above for the specified purposes set out herein and in accordance with this Privacy Policy, to the minimum extent required, and in compliance with the law.

6. Where will We process Your Personal Information

The Personal Information You submit may be transferred, stored and hosted outside of the KSA, and may be transferred to countries which do not have data protection laws or to countries where Your privacy and other fundamental rights will not be protected as extensively. These and all other transmissions will remain secure and under Our control.

If you are a KSA resident, when We transfer Your Personal Information to third parties based outside the KSA, We will do so in compliance with the requirements set out in the KSA PDPL and its Implementing Regulations and Data Transfer Regulation.

We will strive to implement appropriate measures and safeguards for example the SDAIA Standard Contractual Clauses, to ensure that Your Personal Information remains protected and secure when it is transferred outside Your home country, and You can exercise Your rights effectively.

7. Your rights

Under certain conditions, You may have the right to:

• access Your Personal Information held by Us;

• request the deletion of Your Personal Information;

• correct, complete or update Your Personal Information;

• obtain Your Personal Information in a legible and clear format; and

• withdraw consent at any time.

To exercise Your rights, including the right to withdraw consent granted to Us in accordance with this Privacy Policy, please contact Us using the details provided in the How to contact Us section of this Privacy Policy.

If any request is repetitive, manifestly unfounded, or requires disproportionate efforts, We reserve the right to refuse it, in which case We will notify You of the refusal and the reason behind it.

We will make every reasonable effort to honour Your data subject request in line with the applicable laws. In the event We require additional time due to the complexity of the request, We will promptly inform you of the same. We may ask you to provide proof of Your identity. We will aim to comply with all requests promptly and in line with statutory deadlines. Subject to applicable laws, We always be able to fully address Your request, for example:

• If it would impact the confidentiality We owe to others;

• We are legally entitled to deal with the request in a different way; or

• If the request involves deletion of Personal Information required to comply with legal requirements.

If You are not satisfied with Our use of Your Personal Information in respect of the Services or Our response to any request by You to exercise Your rights, or if You think that We have breached any relevant data protection laws, then please contact Us using the details provided in the How to contact Us section of this Privacy Policy.

You may in addition have the right to complain to any regulatory authority that supervises Our processing of Your Personal Information or, where you are based in KSA, the Saudi Data & Artificial Intelligence Authority through sdaia.gov.sa or any other competent authority designated with the authority to receive such complaints from time to time.

8. Security and Storage

Teem undertakes to perform all necessary measures to meet strong data storage and security standards. A secure server is used to store Personal Information or any Sensitive Personal Information that You submit to Us, protect its transmission through firewalls and encrypt it via Secure Socket Layer (SSL) technology. Although We attempt to security store and safeguard Your Personal Information, We do not guarantee the security of Your Personal Information and cannot prevent any breaches by third parties. We have put in place procedures to deal with any suspected Personal Information breach. If We have reasonable doubts that Your Personal Information has been compromised, We will try to promptly notify You of the situation, where We are legally required to do so.

In addition, We limit access to Your Personal Information to those employees, agents, contractors and other third parties who have a business need to know. They will only process Your Personal Information on Our instructions and they are subject to a duty of confidentiality.

9. Retention

We will keep Your Personal Information only for as long as is necessary to respond to any queries or complaints, to improve Our Services or to comply with any legal obligations to which We may be subject, unless We have a lawful basis to retain it for a longer period.

To determine the appropriate retention period for Personal Information, We consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorised use or disclosure of Your Personal Information, the purposes for which We process Your Personal Information and whether We can achieve such purposes through other means, and the applicable legal requirements.

We will destroy or anonymise Your Personal Information as soon as the purpose of collecting it, or the legal requirement for which We are required to keep the Personal Information, has expired.

10. Children

You must not use the Services if Your age is under eighteen (18) years.  We are committed to protecting the privacy needs of children and We encourage parents and guardians to take an active role in their children’s online activities and interests. We do not knowingly collect Personal Information from children and We do not target Our websites to children.

11. Hyperlinks

Our Services may provide links to third-party websites for Your convenience. If You access those links, You will leave Our Services. We do not control those websites or their privacy practices, which may differ from Ours. We do not endorse or make any representations about third-party websites. This Privacy Policy does not cover the personal information You choose to give to unrelated third parties. We encourage You to review the privacy policy / privacy notice of any company before submitting Your Personal Information. Some third-party companies may choose to share their personal information with us; that sharing is governed by that third-party company’s privacy policy / privacy notice.

12. Updates

Teem reserves the right to modify and revise this Privacy Policy or any of its other policies that it may post from time to time and in its sole discretion. Any modifications will be deemed effective immediately and incorporated by reference into this Privacy Policy or any other policies. Upon any such change, Teem will provide the amended terms on the Services portal and may also attempt to notify You via other means. Teem encourages You to periodically review each of the Services for updates, as they may have important changes affecting Your legal rights. You acknowledge and agree that Your continued access to or use of the Services after the effective date of any modifications to this Privacy Policy or any other policies constitutes Your affirmative acceptance of the modifications. If at any time You choose not to accept this Privacy Policy after such modifications, then You must stop using the Services.

13. How to Contact Us

If You have any comments, concerns or inquiries about this Privacy Policy,

please contact Us at info@teem-app.com or at:

Aljaddah office

Floor 16 Office 1606

The Headquarters Business Park

Al kurnaysh Br Rd, Ash Shati, Jeddah 23511

Saudi Arabia